SHIPPING

Holiday Shipping Cut-Off Dates: 

NEW ZEALAND	EXPRESS POST Order before 10am to receive before December 24th 2023 Please note delivery's to New Zealand are currently experiencing delays of up to 14 business days with New Zealand Post.	Wednesday 13th December Before 10am
WA & NT	STANDARD POST (Australia Post) Order before 10am to receive before December 24th 2023	Friday 15th December Before 10am
WA & NT	EXPRESS POST (Auspost express) Order before 10am to receive before December 24th 2023 *Valid express post network postcodes only	Wednesday 20th December Before 10am
ALL STATES excl. WA & NT	STANDARD POST (Australia Post) Order before 10am to receive before December 24th 2023	Tuesday 19th December Before 10am
ALL STATES excl. WA & NT	EXPRESS POST (Auspost express) Order before 10am to receive before December 24th 2023 *Valid express post network postcodes only	Thursday 21st December Before 10am

 

General Delivery Times: 

Destination	Timeframe	AUS $
Australia (Domestic Standard Shipping Australia Post Parcel Post)	1-6 business days to metro areas  5-13 business days to rural areas	$12.95 (Orders under $200) FREE (Orders over $200)
Australia (Australia Post Express Post)	2-5 business days for select* destinations. *Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here	$19.95
New Zealand (Free Shipping - Australia Post International)	5-10 business days from dispatch	Free on all orders over $200.  $12.95 for all order under $200
New Zealand (DHL Express)	3-10 business days from dispatch	Calculated at checkout

 

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day. All orders placed on weekends and public holidays will be processed on the next available business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order. Please check their postage and delivery calculator for estimated delivery times to your area. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.

 

General Delays: 

Australia Post have advised that some Parcel Post deliveries may experience delays in delivery times by an additional 2-5 business days. If your parcel is more than 15 business days late, please lodge a late item enquiry. Our delivery partners and dispatch teams are working hard to ensure you receive your items as quickly as possible.

Australia Post is making every effort to minimise delays and apologises for the inconvenience.

The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here. 

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.